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CUSTOMER SVCS SPEC SR

$ 15.52-$ 21.00 hourly, $ 32,406-$ 43,848 annually

Date Posted:   05/22/2013
Closing Date:   05/23/2013
Hiring Agency:   Health Department
Division/Bureau:   HP/Office of State Registrar
Location:   Golden Rule Bldg; St. Paul
Who May Apply:   Open only to current employees in this agency
Posting Number:   13HEAL000206
Employment Conditions:   Permanent, Full-time
Work Shift:   Day Shift
Days of Work:   Monday-Friday , 08:00 AM-04:30 PM
Travel Required:   no
Job Grouping:   Adm. Support & Hospitality
Classified Status:   Classified
 
Job Description:   This position is located in the Special Processing Unit of the Office of the State Registrar (OSR) in the Health Policy Division.

This position provides expertise in resolving customer issues by applying multiple procedures and guidelines, performing research, and analyzing and summarizing information to respond to inquiries; monitors daily work production and work quality of unit staff and provides reports of staff activities to the unit supervisor; recommends changes in procedures to accommodate changes in programs and guidelines; records, balances and deposits fees and reconciles monthly bank statements; and provides other administrative support such as answering phones, typing, scanning, and representing OSR in division or department meetings.
Minimum Qualifications:   Customer service skills sufficient to effectively communicate in person, by email, mail, and on the phone in order to maintain a professional image and strong working relationships with staff and customers.

English skills (speaking, writing, and reading) sufficient to respond to customers and to compose and edit a variety of documents.

Typing and data entry skills.

Word processing skills sufficient to carry out advanced administrative tasks and ensure documents and records are complete, accurate, and current.

Spreadsheet skills sufficient to organize data and provide management with accurate and meaningful information.

Database skills sufficient to compile data, retrieve information, perform back-ups and quality checks of data, and generate reports.

Math skills sufficient to reconcile monthly bank statements and record, balance and deposit fees received.

Lead work skills sufficient to monitor daily work production and quality.

Preferred Qualifications:   Human relations skills.

Experience with various computer software programs (preferrably MS Word, Excel, Powerpoint and Access, Outlook and ImageNow).

Knowledge of basic office equipment, such as microfilm reader, scanner, fax machine, copier, and multi-line telephone.

Skills in the application and interpretation of laws, rules, regulations, policies, and procedures, particularly as they pertain to the issuance of birth and death records.

Knowledge of data practices laws and the ability to maintain the confidentiality of private data according to applicable laws, rules, policies, and procedures.

Ability to understand and apply oral and written work instructions.

Ability to establish and maintain effective working relationships with coworkers, local issuance office personnel, other local, state and federal agencies, and the general public.

Oral and written communications skills to explain technical or complex information in a simple, straight forward manner to a variety of customers and stakeholders.

Ability to prioritize and adjust priorities in a fast paced and changing environment.
Selection Process:   The selection process is a resume-based, skill-matching process. All applicants who apply to this posting will be evaluated against the Minimum Qualifications stated above. If your skills match the required skills for this position, the department may contact you.

Recently Separated Veterans (RSV) - Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy be granted an interview. To qualify as a RSV, you must meet all of the following criteria: 1) have separated under honorable conditions from any branch of the armed forces of the United States; 2) have served on active duty for 181 consecutive days or more or for the full period ordered to active duty or have separated by reason of disability incurred while serving on active duty; 3) be a United States citizen or resident alien; and 4) have served in active military service at any time on or after September 11, 2001, as shown on your DD-214 form. To be considered under this legislation, you must: 1) meet all of the Minimum Qualifications identified in this posting; 2) meet all of the above RSV criteria; and 3) submit a copy of your DD-214 form by the closing date to health.jobs@state.mn.us or fax to 651-201-5779. Failure to submit your DD-214 form will affect your consideration for an interview under the terms of this legislation. Note that all vacancies will be filled in accordance with applicable union contract (OR PLAN) provisions.

Certain Disabled Veterans ? Effective August 1, 2012, legislations provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you meet the following criteria: 1) meet service requirements and has verified service-connected disability rating of at least 30%; 2) provide qualifying documentation verifying the disability; and, 3) meet all of the Minimum Qualifications identified in this posting. To be considered under this legislation you must submit all documentation by the closing date to health.jobs@state.mn.us or fax to 651-201-5779.
How to Apply:   This vacancy is open to all current MDH employees. If you are interested in being considered for this position, please do one of the following by the closing date:

1) Submit your resume through the on-line Resume Builder at http://www.careers.state.mn.us/. You may copy and paste your existing resume or let the software create a resume for you. After you've completed your on-line resume, apply directly to this job posting (#13HEAL000206) by checking the "Apply for This Job" box and then clicking the "Apply to Selected Jobs" box at the bottom of the posting.

2) If you are unable to apply on-line via Resume Builder, submit your resume and a completed State of Minnesota Employment Application form to: Minnesota Management & Budget (MMB), 200 Centennial Office Building, 658 Cedar Street, St. Paul, MN 55155. Please include this job posting number (#13HEAL000206) on your application. The paper application is available on the MMB website at http://www.careers.state.mn.us/ or by calling 651-259-3637.

Current State Employees: Please note that employment provisions (including but not limited to seniority and leave accrual) vary among the three branches of Minnesota State government. When considering a job with another branch of state government, you are highly encouraged to explore these differences. For assistance, please direct questions to your current or anticipated Human Resources office.
Contact for More Information:   Brenda Shinaul, 651-201-5959/brenda.shinaul@state.mn.us.